How Delta fared better than other airlines while leaving middle seats open

February 21, 2021 ☼ deltaairlinescustomer-servicepandemic

Source: Star Tribune - Link

People attracted to anything called Cheapo probably aren’t Delta Air Lines frequent flyers, and Delta categorically rejects the idea that air travel is a commodity business where only price matters.

This is the story behind a decision that just made the news, this time as Delta extended its block on middle seats through the end of April.

It’s about safety, too, as Delta is the last U.S. airline to keep the middle seat open as a way to lower the risk of spreading the novel coronavirus on board. But it’s also a way to add a little more value to the experience of Delta’s customers flying in a pandemic.

I really like Delta and fly them almost exclusively. Are they perfect? No. But they are better than almost all their competition.